Privacy policy
This policy is maintained by Funfinity and describes current practice at the venue.
01What we collect
When you buy entry, register a Funfinity card or contact us, we collect the details needed to provide that service: a name, a contact number, and the transaction record tied to your card. CCTV operates in public areas of the venue for safety.
02Why we collect it
To operate your card balance and play credits, to handle bookings and enquiries, to keep accurate financial records, and to maintain a safe venue.
03Card and play data
A Funfinity card holds a balance and a history of top-ups and plays. We use this to serve you at the counter and to resolve disputes. Credits are a play currency and are not redeemable for cash.
04Sharing
We do not sell personal information. We share data only with service providers who help us run the venue and its systems, and where the law requires it.
05Retention
Transaction and card records are kept for as long as needed for accounting and dispute resolution. Enquiry messages are kept while the matter is open and for a reasonable period afterwards.
06Your requests
You can ask what information we hold about you, ask for corrections, or ask us to close a card account. Contact us using the details on the contact page and we will respond.
07Children
Accounts and cards are held by a parent or guardian. We do not knowingly create accounts for children independently of an adult.
08Changes
If this policy changes we will publish the updated version on this page.